Terms and Conditions.
Hilltops K9 Services
Sign In / Out Sheet + Terms and Conditions
Key: Hilltops K9 Services will be shortened to HK9S
Trading Name: Hilltops K9 Services Pty Ltd
ABN: 12 329 385 704
Last Updated: January 2026
1. Boarding Terms
1.1 Vaccinations and Registrations
All pets must be up to date with their vaccinations and present a current certificate to the team. Our vaccination requirements for boarding are as follows:
Puppies may board 14 days after their final puppy vaccines if they are C5 or equivalent.
Dogs must have an up-to-date C5 (or equivalent) vaccination.
The Owner declares that their pet boarding at the Business are registered with their local council and are booked in as the breed they are registered as.
1.2 Tick and Flea Treatment
All animals must have current tick and flea treatment upon admission that lasts for the duration of the Services. If your pet's treatment expires during the duration of the Services, it is the Owner's responsibility to ensure that additional treatments are provided upon admission. Should the Business need to supply the treatment, an additional fee of $150 per pet will apply.
1.3 Health
The Owner warrants that its pet is free of all diseases and illnesses.
If not at full health and needing medication or extra care; the Owner warrants HK9S (the business) to apply medication and care at the written and signed instructions of the owner.
The Business retains the right to deny entry to any animal at its sole discretion. If, during their stay, your pet is deemed unwell and/or potentially infectious, they will be placed in isolation, and you or your secondary contact will be notified promptly. Your pet will remain in isolation until collection is arranged. Additional fees for isolation care and extra labour will apply.
The Business reserves the right to refuse entry of any animal at its sole discretion.
1.4 Payment
The Business requires all Boarding payments to be paid in full upon booking.
If payment is not made when requested, the booking may be cancelled by the Business.
Christmas and school holiday bookings:
Bookings will not be confirmed until this payment is received.
The Business, at its sole discretion, may request remaining or full payment ahead of check-in or on the day of check-in.
If payment is not made when requested, the booking may be cancelled by the Business.
The Business reserves the right to change fees and charges at any time without notice to the Owner.
Changes will not affect fees levied during an agreed boarding period.
The Owner authorises the Business to charge any amount deemed payable via their nominated debit or credit card using the Stripe payment platform.
The Owner agrees to pay all fees and charges levied by the Business that are current at the commencement of boarding, with notice provided either verbally or in writing at check-in.
1.5 Emergency Care
The Owner agrees to pay all costs and charges for special services requested or deemed necessary by the Business and any veterinary costs for the animal including, but not limited to travel fees and additional labour costs. In the event where the Owner’s pet become seriously ill, and where the Owner cannot be readily contacted, the veterinary surgeon’s decision in relation to treatment of the animal shall be final and conclusive.
The Business in their sole and absolute discretion may retain the services of a registered veterinary surgeon to attend to any pet requiring veterinary treatment. The resulting veterinary fees and additional charges shall be at the expense of the Owner who hereby agrees to indemnify the Business in respect of them.
1.6 Behaviour
The Owner agrees to be solely responsible for any and all acts or behaviour of their pet while it is in the Business’ care and hereby indemnifies the Business and shall keep the Business indemnified to the full extent permitted by law for any action of the animal which apart from this indemnity may have created any liability on the Business. The Owner shall be responsible for any loss or damage to any of the Business property and accepts that the Owner of the pet will be liable for any damages caused.
All charges incurred by the Owner pursuant to this agreement must be paid before the animal leaves the Business premises.
To the extent the pet is left under the care of the Business for more than two weeks after the advised check-out date, the pet will be considered to be an abandoned pet. At this stage the Business has the right to seek an alternate home for the pet. The Owner remains liable to the Business for any shortfall in charges associated with the additional Services.
The Business, including its employees and agents, shall not be liable for any incidents of Canine Influenza, injury, death, loss, or any form of damage that may occur to any animal while under the Business's care, except as required by Australian law.
The Owner accepts the Terms and Conditions of the Services and certifies to the accuracy of all information given about the animal. The Owner acknowledges that the agreement of this contract shall create a lien over the animal in favour of the Business which lien shall continue to exist whilst ever monies are owing to the Business pursuant to this agreement. In these Conditions, the singular includes the plural and vice versa.
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2. Training Terms
These Conditions of Training constitute the terms of an agreement between Spring Creek Pet Boarding (SCPB) and the Owner relating to the provision of training services.
2.1 Behaviour Disclosure
The Owner must disclose all known behavioural issues including, but not limited to, aggression, anxiety, fear, or reactivity.
SCPB reserves the right to refuse training or adjust the program if a dog’s behaviour poses a risk to staff, animals, or itself.
The Owner must advise SCPB staff directly, or record within the Kennel Booker system at the time of booking, if their pet has any of the following
Escape behaviours (digging, climbing, or jumping fences, or fear of loud noises)
Prior bite history involving humans or other dogs
Aggression or reactivity towards people, dogs, or other animals
Any other known risk behaviours that may impact safety
Failure to disclose this information may result in additional fee of $250 per day, refusal of service, or termination of a booking.
2.2 Training Risks & Results
Training involves physical exercise and behavioural modification, which may result in stress, injury, or unpredictable outcomes.
No guarantees are made regarding training results, as outcomes depend on individual temperament, history, and owner consistency.
The Owner agrees to continue training practices at home as advised by HK9S staff.
2.3 Safety & Handling
HK9S staff will take all reasonable steps to ensure safety during training sessions.
The Owner remains responsible for their pet’s behaviour and indemnifies HK9S against any liability arising from their pet’s actions during training.
3. Paddock Walks
Paddock and dam walks take place in natural environments, which may present risks such as uneven ground, wildlife encounters, insects, and water hazards.
Dogs must remain under control at all times. Leads are required where instructed by SCPB staff.
The Owner accepts responsibility for their dog’s safety and conduct during walks.
4. Digital & Social Media
4.1 Digital Assets Ownership
All photographic images or digital recordings taken of the facility, pets and staff, together with their prints and their copyrights therein are the property of HK9S. You understand and agree that you have no further rights to the material, including moral rights and the copyright, and that all material becomes the sole ownership of HK9S.
Should you wish no media format be posted on any social media or be used in any marketing or promotional media, please advise us as soon as possible in written form with a letter including your name, your pet’s name and the date. Otherwise we take upon ourselves that any formats of media is the right for us to use as we see fit, which you knowingly understand and accept. You acknowledge that incidental or accidental use of your pet's image may occur even after you have withdrawn your consent under this section.
5. Website
5.1 Introduction
These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, HK9S accessible at (https://www.hilltopsk9services.au). By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions. Minors or people below 18 years old are not allowed to use this Website.
5.2 Intellectual Property Rights
Other than the content you own, under these Terms, Company Name and/or its licensors own all the intellectual property rights and materials contained in this Website. You are granted limited license only for purposes of viewing the material contained on this Website.
5.3 Restrictions
You are specifically restricted from all of the following:
Publishing any Website material in any other media;
Selling, sub-licensing and/or otherwise commercialising any Website material;
Publicly performing and/or showing any Website material;
Using this Website in any way that is or may be damaging to this Website;
Using this Website in any way that impacts user access to this Website;
Using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
Using this Website to engage in any advertising or marketing.
Certain areas of this Website are restricted from being accessed by you and Hilltops K9 Services Pty Ltd may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and it is your responsibility to maintain this confidentiality.
5.4 Your Content
In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video, text, images or other material you choose to display on this Website. By displaying Your Content, you grant Hilltops k9 services Pty Ltd a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media. Your Content must be your own and must not be invading any third-party’s rights. Company Name reserves the right to remove any of Your Content from this Website at any time without notice.
5.5 No Warranties
This Website is provided “as is,” with all faults, and Hilltops K9 Services Pty Ltd express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.
5.6 Limitation of Liability
In no event shall Hilltops K9 Services Pty, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. Hilltops K9 Services Pty, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.